Expert support and guidance from the Steplab team to help you succeed

When you join Steplab, you’re not just accessing a professional development platform – you’re joining a global community committed to improving teacher professional development (PD) and instructional coaching in real schools.

We understand the challenge of keeping PD high on the agenda when countless priorities compete for attention. That’s why our support is built around one purpose: helping your school deliver professional development that really works.

Setup guide - A clear, step-by-step checklist that takes the stress out of getting started. From adding staff to launching PD, everything is laid out so you can hit the ground running.

Implementation Roadmap - A structured framework that helps you design, launch and embed a high-impact teacher professional development programme aligned to your school or trust’s priorities.

Daily Masterclasses - Small, supportive online sessions led by our PD Specialists – all former school and trust leaders. Whether you want tips on maximising the platform or support refining your implementation plan, we’re here every day.

Live Chat (bottom right of your Steplab homepage) - Real PD Specialists (not bots!) available 9–5 UK time to answer questions instantly and help you keep your instructional coaching and PD moving forward.

Knowledge base - Step-by-step answers to common questions so you can troubleshoot quickly and support staff with confidence.

Hub schools - Visit partner schools running thriving professional development programmes. See effective practice in action, gain new insights and bring proven approaches back to your setting.

Case studies - Explore honest accounts of how other schools have implemented Steplab, with practical lessons about what works and why.

Online training webinars - A growing library of on-demand webinars covering topics such as building a feedback culture, leading instructional coaching and using data to drive teacher development.

Courses - Bite-sized online training, including the Coaching Skills Builder, designed for whole-school use or individual progression - flexible, practical and easy to implement. 

In-school training resources - Customisable materials that make delivering high-quality group PD simple. Choose a session, adapt it to your context, and use our guidance videos to support delivery.

Steplab Institute - Face-to-face training through our PD Leadership Intensive, Instructional Coaching Intensive and Certificate in Coaching Leadership - programmes designed to build the skills and confidence leaders need to run effective, evidence-informed professional development.

Our team is made up of former school and trust leaders who’ve been where you are. We listen, we problem-solve, and we share what’s working across schools using Steplab. We care about the PD experience in your staffroom, how the platform shapes your whole-school professional development offer and how it helps teachers grow.

Whether you're joining a Masterclass, booking a hub visit or dropping us a question via live chat, we’re here to help you build professional development that genuinely improves teaching and learning.

You can reach us any time at [email protected].